P&G’s largest consumer market
has always been the middle class, but with the recent recession the mass of the
middle class market has begun placing growing emphasis on price and value. This
change in consumer priorities has forced P&G, who has one of the largest
consumer markets for household goods, to change the way it develops and sells
food. For the
first time in 38 years, for example, the company launched a new dish soap in
the U.S. at a bargain price. A
wide swath of American companies is convinced that the consumer market is
bifurcating into high and low ends and eroding in the middle. They have begun
to alter the way they research, develop and market their products.
Because of this effect entities such as Citigroup, has urged investors to focus
on companies best positioned to cater to the highest-income and lowest-income
consumers. Calling the phenomenon of the squeezing out of the middle
class, the “consumer hourglass theory”. Companies selling high-end products,
for example Tiffany & Co, neiman and marcus, and so on have been hiking up prices
to compensate for its diminishing middle-class consumer market, while bargain
stores have been creating more low priced goods in order to keep up with the
growing demand of the budgeting middle-class. During
the early stages of the recession, P&G executives defended its long-time
approach of making best-in-class products and charging a premium, expecting
middle-class Americans to pay up. But
cash-strapped shoppers, P&G learned, aren't as willing to splurge on
household staples with extra features. Droves of consumers started switching to
cheaper brands, slowing P&G's sales and profit gains and denting its
dominant market share positions. In late 2008, unit sales gains of P&G's
cheaper brands began beating out more high-end lines, though they received far
less advertising. As the recession continued to weigh on U.S consumers, U.S.
market-share gains for P&G's cheaper Luvs diapers and Gain detergent
increased faster than its premium-priced Pampers and Tide brands. At the same time, lower-priced competitors stole
market share from some of P&G's biggest brands. P&G’s compensation
strategy for the change in the consumer market, is to respond the in the
increase in the income gap by creating specific high-end goods, at steep
prices, along with better developing their bargain brands.
I had known that some of the smaller companies have been scaling back prices in order to attract different consumer bases. But I didn't realize that higher end brands actually had to raise prices to make-up for a loss in consumers. That's interesting to me, because it's exactly the opposite of what I would think to do.
ReplyDeleteA reoccurring theme for all of the various topics we have spoken about for the Household and Personal Products Industry is the necessity for companies to have both low-end and high-end price points. I think any of the companies we consider to recommend have to have this strategy. Like Marie cited in the post, investors are already following this trend which means that this pattern has staying power and will probably be affecting the industry for quite some time.
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